Job Summary

TalentWise LLC is building a pipeline of customer service professionals to support anticipated government contract awards with Arlington County, VA.

The Customer Service Specialist provides frontline support to residents and stakeholders by handling high volumes of service requests, resolving inquiries, and coordinating responses across multiple departments. This role supports a variety of service areas, including account management, utilities, and public services.

The position operates in a fast-paced environment and requires strong communication, problem-solving, and multitasking skills to ensure timely and effective resolution of customer needs.

Key Responsibilities

• Respond to customer inquiries via phone, email, and written correspondence 
• Provide information and resolve issues related to services, accounts, and billing 
• Process service requests and coordinate with internal departments to ensure timely resolution 
• Research customer accounts and service issues using multiple systems and data sources 
• Apply billing adjustments, fee waivers, and payment arrangements within established guidelines 
• Prioritize and route emergency and non-emergency service requests appropriately 
• Maintain accurate records of customer interactions, requests, and resolutions 
• Collaborate with internal teams to investigate and resolve complex service issues 
• Monitor and follow up on service requests to ensure completion and customer satisfaction 
• Participate in emergency response support as required (e.g., infrastructure or weather-related events) 
• Provide general administrative and operational support as needed 

Minimum Qualifications

• High school diploma, GED, or equivalent required 
• Experience in customer service, call center operations, or administrative support 
• Ability to work in a high-volume, fast-paced environment 
• Strong communication and interpersonal skills 
• Ability to analyze and resolve customer issues using established procedures 
• Proficiency with computer systems and customer service or case management tools 
• Strong organizational and multitasking skills 
• Attention to detail and commitment to customer satisfaction 

Equal Employment Opportunity Statement

TalentWise LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status in accordance with applicable federal, state, and local laws.